Pre-Order & Project Reservation Policy
Involvec Solutions separates professional service engagements from advance project-capacity reservations and from pre-orders for unreleased digital products. These terms must not be used interchangeably.
1. Custom software and professional services
Custom services are not treated as ordinary off-the-shelf pre-order items. Before work begins, the customer should receive a documented scope or quotation, the price and payment schedule, delivery milestones, exclusions, revision limits, acceptance criteria and the applicable contractual terms.
2. Project-slot reservations
A customer may reserve future delivery capacity before a project starts. The reservation page and confirmation must identify the expected start window, the reservation amount, whether it is refundable and whether it will be credited toward the final project price.
3. Digital-product or SaaS pre-orders
An unreleased digital product, platform or SaaS service may be offered as a pre-order or early-access purchase. Before payment, the page must disclose:
- that the product is not yet generally released;
- its current development stage;
- the expected delivery or access window;
- what the customer will receive;
- the complete price and any recurring charges;
- cancellation and refund eligibility;
- how delays or material changes will be communicated.
4. Official purchase verification
Customers should pay only through involvecsolutions.com or through an invoice issued from an official @involvecsolutions.com address. The legal entity is INVOLVEC SOLUTIONS LTD, company number 17115800.
5. Questions and complaints
Contact contact@involvecsolutions.com before purchasing when any delivery, refund, scope or payment term is unclear.